Patient Feedback

Create custom surveys to gather confidential feedback from patients, suppliers, carers and your workforce. Find out how satisfied your patients are and how you can improve healthcare services.

Gather patient insight to improve satisfaction

Good patient experience is linked to improved patient outcomes

Gather and analyze data from large groups of respondents, quickly, securely and confidentially.

Get feedback on healthcare experiences to identify areas that require attention.

Collect respondent’s anonymous, honest feedback with fully compliant security standards.

Examine specific areas like community services, care settings and facilities provision, in greater depth.

Friends & Family Test

Putting patients first: Generate Friends and Family Test (FFT) surveys to gather feedback on patient care.

  • FFT single question surveys delivered to any device
  • Apply password protection, IP restriction and SSL encryption
  • Data is stored securely on UK servers and never leaves the EU
  • Access to Friends and Family in-house specialist advice


Patient experience solutions: Examine patient insight to improve the quality of service provided.

  • Measure satisfaction levels with consultation feedback
  • Multiple language options for audiences worldwide
  • Secure multi-user management & patient anonymity
  • Advanced custom survey design with tailored image hot spots

Clinical audit

Identify areas for improvement: Survey specific areas to review performance, benchmark progress and identify areas for development.

  • Share data securely with internal and external audiences
  • Suitable for teams of all sizes, across multiple departments
  • Single sign on through active directory integration
  • ISO27001 certified and registered under the Data Protection Act


Empower patients: Gather patient feedback about facilities, services, doctors, nurses & support staff.

  • Distribute survey invites via email and SMS
  • Collect instant, onsite feedback with tablets and kiosks
  • Level AA conformance for web content accessibility guidelines
  • Real time access to results for decision making


Comprehensive healthcare feedback: Examine performance throughout the patient journey and provide instant, clear reporting.

  • Analysis of qualitative and quantitative research
  • Multiple export options, including Excel, Word, CSV and PDF
  • Managed services for expert data collection and analysis
  • Receive scheduled reports direct to any email address

Build trust

Good patient experience is linked to improved patient outcomes

Deliver fully branded, accessible surveys to all patients and service users.

  • Use your own logo and imagery to develop consistency
  • Create custom URLs for clearer communication
  • Instill recognition and familiarity with your surveys
  • Build trust to show you care

Online survey and questionnaire software for use by individuals and departments within the NHS (National Health Service) and private medical organizations. All data is stored and backed up on UK servers and is compliant with the GDPR, allowing you to simplify the process of gathering data and guaranteeing security for clients with sensitive data requirements.

Healthcare Logos

Discover why companies of all sizes use SmartSurvey

Read our case studies to find out how we help our clients find solutions, make smart decisions and improve performance to grow their business.
NHS Hospital for Children

NHS Hospital for Children

By adopting a centralized, GDPR-compliant platform, a top NHS children’s hospital improved feedback processes with SmartSurvey.
Learn more
Oxleas NHS Foundation Trust

Oxleas NHS Foundation Trust

When you’re an essential provider of healthcare services, continually striving to drive-up standards of patient care, patient feedback is critical.
Learn more
Fundación Amigos por Siempre

Fundación Amigos por Siempre

Find how this Chilean mental health charity used SmartSurvey to measure the impact of their program on their clients.
Learn more
Great Yarmouth and Waveney CCG

Great Yarmouth and Waveney CCG

HealthEast used online surveys to reach over 200,000 individual stakeholders for effective 360 feedback.
Learn more

Book your demo.
Discover how we can support you to collect patient and staff feedback

Talk to a member of the team who knows SmartSurvey inside out, discover how to get things done right the first time, and leverage powerful functionality. It’s your shortcut to success!

Icon of a hand holding a heart
You're in safe hands