Create Amazing Experiences
Unify Your Data, Delight Your Customers and create brand advocates with SmartCX.
- Customer Success Managers focused on hitting your goals
- Intuitive software with minimal learning curves
- Exceptional support via phone, email and live chat
Trusted by 500,000+ happy customers
Choosing a customer experience platform shouldn’t be hard…
At SmartSurvey, we stand out from all the other CX platforms. We are super secure, our data is stored in the UK, our software is easy-to-use, with access to personal UK support. You get unlimited responses, and all CX features for one price. Unlike every other vendor whether you collect 1,000 or 1,000,000 responses, your costs won't change.
Intrigued? Let's dive in.
Say hello to SmartCX – your complete customer experience solution!
Get to know what your customers really think
Easily launch multiple NPS, CES, and CSAT programs. Our intuitive platform allows you to manage them at scale.
Quickly uncover and share actionable CX insights
Build, segment and share dashboards based on any attribute to quickly identify trends and gain actionable insights.
Take action on feedback to drive continuous improvement
Create custom notifications to alert your team about important feedback. Integrate with your existing systems.
Empower your CX team
Uncover the experience your customers want, to create fans of what you do.
Create amazing experiences: unify your data, delight your customers and create brand advocates with SmartCX.
Find out why CX is critical for your business and what makes a good experience with our Quick Guide.
we love its functionality and flexibility
Why choose SmartSurvey as your customer experience partner?
Listen to your customers on their preferred channels
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Boost engagement, drive action and improve customer experience
Create, share and customize stakeholder reports
Provide real-time access to customer insight, without additional user licenses.
- Set your CX project team up for success by sharing templates, themes, and your preferred CX questions
- Enable your team members to work together effectively and seamlessly through detailed user permissions
- Schedule automated stakeholder reports, providing real-time access to customer experience insight.
Our dashboards turn data into insights
Share key metrics or data sets across your teams with ease – no data science degree required!
- Holistically analyze data and feedback across the entire customer journey
- Quickly visualize data and spot trends with out-of-the-box CX charts
- Drill into and categorize complex qualitative data, sentiment, and customer anecdotes
Integrate with your existing systems
SmartSurvey plays nicely with your existing tools. Integrate effortlessly with your existing tech stack making capturing feedback effortless.
Powerful sentiment analysis
Get to the heart of customer sentiments quickly, helping you respond with care and precision.
Why SmartSurvey stands out in the crowded customer experience marketplace
Data management
made simple
Clear pricing,
No response costs
more predictable.
Feature-rich insights
at no extra cost
No GDPR Worries. Super Secure UK Data storage
Streamlined setup,
swift results
How big brands use SmartSurvey Enterprise
Delighting visitors by using customer surveys to find out what will make them smile (or scream)
Using SmartSurvey software, the Alton Towers team administer a range of surveys across the theme park for predominantly research purposes, to gather customer insight.
Since we have been using SmartSurvey, I would not look elsewhere for any other provider. Being able to customize all our surveys and links with our branding gives us a feeling of ownership and instills trust and security with our customers.
uSwitch boosts customer service with SmartSurvey's branded embedded surveys, identifying key improvements for a seamless experience.
With SmartSurvey's fully branded embedded surveys, uSwitch improved their customer service by identifying areas for improvement. This allowed them to collect customer feedback and compile monthly reports for a seamless experience.
We couldn't be happier with SmartSurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.
Trusted by leading brands worldwide
Frequently asked questions
Yes, SmartSurvey makes it easy for customers to share their experiences by allowing them to respond in their preferred language, no matter where they are in the world.
Yes, SmartSurvey enables you to conduct comprehensive analysis of feedback from various regions. Our interactive dashboards enable stakeholders to easily share and review CX survey results in real-time, ensuring all relevant teams and departments gain access to insights that are relevant to their specific language, region, department or location.
Cross-tab reporting enables you to compare data sets side by side, allowing for a deeper understanding of customer experience data sets across different demographics, regions, or other segments.
SmartSurvey offers advanced filters and a range of chart types to drill down into data sets and visualize them in a way that is both insightful and easily digestible. This enables a more nuanced analysis, helping you to tailor your strategies effectively to meet the varied needs and preferences of your audience across different regions.
They are fundamentally different. Customer experience encompasses the whole journey a customer takes that includes every interaction your customer has with your brand.
Let's delve deeper...
Customer Service: This involves the support and advice provided to customers when they encounter issues or have questions about your product or service. Customer service is the human touch in the customer journey, representing the voice of your company to your customers. Its often during these interaction where you will run Customer Effort Surveys (CES) to uncover how hard or easy it was for a customer to get their problem resolved and identify opportunities for service improvement.
Customer Experience: CX covers the entire spectrum of the customer's interaction with the brand, including every point of contact between the customer and the company. It goes beyond direct interactions, incorporating elements like a retail store experience, as well as all the interaction with staff members across a multitude of departments, channels and services.
Customer experience includes everything in the customer's journey, integrating customer service as one of its components. Meanwhile, customer service focuses solely on the moments when a customer seeks help with a product or service.
On average we have most projects up and running very quickly and customers are sending out CX surveys inside a few days of having access to the platform. For larger projects, leveraging functionality such as multiple languages, multiple domains, the use custom variables, advanced logic or deep integration requirements this naturally adds an additional level of complexity. In most instances this adds no more than a few weeks to a launch times.
We currently offer integrations with 293 platforms, and we're continually adding more! However, we understand there are countless platforms out there.
If you require an integration that we do not currently support, our team is happy to explore developing a custom connector tailored to your specific needs.
To facilitate this process, please provide the URL of the platform you'd like us to integrate with, along with a description of your use case.
For example, you might request an integration with your CRM where a survey is triggered whenever a contact's lifecycle status updates to customer, or you might want an integration where NPS detractors automatically generate a ticket in your help desk, incorporating the survey response into the ticket.
Want to learn more?
Book your CX demo today!
Chat with one of our friendly UK team about your project. We'll be happy to show you round the platform, explore its advanced functionality and show you how it can solve your CX challenges.