SmartCX logo.

Create Amazing Experiences

Unify Your Data, Delight Your Customers and create brand advocates with SmartCX.

  • Customer Success Managers focused on hitting your goals
  • Intuitive software with minimal learning curves
  • Exceptional support via phone, email and live chat
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Rated 4.7/5 by Capterra and Software Advice

Trusted by 500,000+ happy customers

Dunelm logo.
uSwitch logo.
Confused.com logo.
Aldi logo.

Choosing a customer experience platform shouldn’t be hard…

At SmartSurvey, we stand out from all the other CX platforms. We are super secure, our data is stored in the UK, our software is easy-to-use, with access to personal UK support. You get unlimited responses, and all CX features for one price. Unlike every other vendor whether you collect 1,000 or 1,000,000 responses, your costs won't change.

Intrigued? Let's dive in.

Screenshots showing automated survey alerts.

Say hello to SmartCX – your complete customer experience solution!

Listen

Get to know what your customers really think

Easily launch multiple NPS, CES, and CSAT programs. Our intuitive platform allows you to manage them at scale.

A respondent answering an NPS survey question.
Screenshot of a customer satisfaction dashboard in SmartSurvey.

Understand

Quickly uncover and share actionable CX insights

Build, segment and share dashboards based on any attribute to quickly identify trends and gain actionable insights.

Act

Take action on feedback to drive continuous improvement

Create custom notifications to alert your team about important feedback. Integrate with your existing systems.

Graphic showing automated email alerts.

Empower your CX team

With our tools and resources

Uncover the experience your customers want, to create fans of what you do.

Download your guide

Create amazing experiences: unify your data, delight your customers and create brand advocates with SmartCX.

Find out how

Find out why CX is critical for your business and what makes a good experience with our Quick Guide.

Learn more
We couldn't be happier with Smartsurvey;
we love its functionality and flexibility
uSwitch logo.

Why choose SmartSurvey as your customer experience partner?

Features
SmartSurvey logo.
Other survey platforms
UK Data Storage
Yes.
No.
Unlimited Responses
Yes.
No.
Fully GDPR compliant
Yes.
No.
One price all CX features
Yes.
No.
Customer Success Manager
Yes.
No.
Awesome Support
Yes.
No.
Access to CX Consultants
Yes.
No.

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Rated 4.7/5 by Capterra and Software Advice

Listen to your customers on their preferred channels

We meet your customers where they are. Gather feedback seamlessly across all the channels your customers love and dive deep into the data to discover valuable CX insights.
Email icon.

Email

Schedule reminders for non-responders to increase engagement.
SMS icon.

SMS

Reach customers quickly with SMS surveys, enhancing brand recognition.
Embed icon.

Embed

Increase engagement by embedding surveys directly on your website and emails
Social media icon.

Social media

Distribute surveys on social media platforms easily with a live link.
QR code icon.

QR codes

Use QR codes to make your surveys accessible anywhere.
Pop-up icon.

Pop-ups

Use pop-up surveys to gather feedback on the web at key interaction points

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Rated 4.7/5 by Capterra and Software Advice

Boost engagement, drive action and improve customer experience

Collaborate

Create, share and customize stakeholder reports

Provide real-time access to customer insight, without additional user licenses.

  • Set your CX project team up for success by sharing templates, themes, and your preferred CX questions
  • Enable your team members to work together effectively and seamlessly through detailed user permissions
  • Schedule automated stakeholder reports, providing real-time access to customer experience insight.
A graphic showing satisfaction rating trend charts in a SmartSurvey report.
Screenshot of a SmartSurvey customer experience dashboard.

Visualize

Our dashboards turn data into insights

Share key metrics or data sets across your teams with ease – no data science degree required!

  • Holistically analyze data and feedback across the entire customer journey
  • Quickly visualize data and spot trends with out-of-the-box CX charts
  • Drill into and categorize complex qualitative data, sentiment, and customer anecdotes

Connect

Integrate with your existing systems

SmartSurvey plays nicely with your existing tools. Integrate effortlessly with your existing tech stack making capturing feedback effortless.

15 SmartSurvey integration logos.
A screenshot showing SmartSurvey's AI-powered sentiment analysis.

Analyze

Powerful sentiment analysis

Get to the heart of customer sentiments quickly, helping you respond with care and precision.

Why SmartSurvey stands out in the crowded customer experience marketplace

Data management
made simple

Drill down, segment, and share your data with senior leaders, managers and anyone else in the business who needs it.

Clear pricing,
No response costs

Ensuring you can plan for the future without surprises, making financial decision-making simpler and
more predictable.

Feature-rich insights
at no extra cost

All the CX tools you need as as advanced reporting, dynamic dashboards and sentiment analysis all included for one price.

No GDPR Worries. Super Secure UK Data storage

Leave security and GDPR compliance to us so you can focus on building better experience for your customers

Streamlined setup,
swift results

Customer Success combined with awesome support means we’re with you every step of the way to ensure you achieve your CX goals.

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Rated 4.7/5 by Capterra and Software Advice

How big brands use SmartSurvey Enterprise

Maximize results with our enterprise survey software, by utilizing its full range of features for improved research and data collection.
Alton Towers

Delighting visitors by using customer surveys to find out what will make them smile (or scream)

Using SmartSurvey software, the Alton Towers team administer a range of surveys across the theme park for predominantly research purposes, to gather customer insight.

Quotation icon

Since we have been using SmartSurvey, I would not look elsewhere for any other provider. Being able to customize all our surveys and links with our branding gives us a feeling of ownership and instills trust and security with our customers.

uSwitch

uSwitch boosts customer service with SmartSurvey's branded embedded surveys, identifying key improvements for a seamless experience.

With SmartSurvey's fully branded embedded surveys, uSwitch improved their customer service by identifying areas for improvement. This allowed them to collect customer feedback and compile monthly reports for a seamless experience.

Quotation icon

We couldn't be happier with SmartSurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.

Trusted by leading brands worldwide

Dunelm logo.
uSwitch logo.
Confused.com logo.
Aldi logo.
Trusted by 500,000+ happy customers

Frequently asked questions

Find the answers you need right here.

Can SmartSurvey accommodate CX surveys in multiple languages?

Yes, SmartSurvey makes it easy for customers to share their experiences by allowing them to respond in their preferred language, no matter where they are in the world.

Can I use SmartSurvey to analyze CX feedback from diverse regions?

Yes, SmartSurvey enables you to conduct comprehensive analysis of feedback from various regions. Our interactive dashboards enable stakeholders to easily share and review CX survey results in real-time, ensuring all relevant teams and departments gain access to insights that are relevant to their specific language, region, department or location.

Cross-tab reporting enables you to compare data sets side by side, allowing for a deeper understanding of customer experience data sets across different demographics, regions, or other segments.

SmartSurvey offers advanced filters and a range of chart types to drill down into data sets and visualize them in a way that is both insightful and easily digestible. This enables a more nuanced analysis, helping you to tailor your strategies effectively to meet the varied needs and preferences of your audience across different regions.

Is Customer Experience just another word for Customer Service?

They are fundamentally different. Customer experience encompasses the whole journey a customer takes that includes every interaction your customer has with your brand.

Let's delve deeper...

Customer Service: This involves the support and advice provided to customers when they encounter issues or have questions about your product or service. Customer service is the human touch in the customer journey, representing the voice of your company to your customers. Its often during these interaction where you will run Customer Effort Surveys (CES) to uncover how hard or easy it was for a customer to get their problem resolved and identify opportunities for service improvement.

Customer Experience: CX covers the entire spectrum of the customer's interaction with the brand, including every point of contact between the customer and the company. It goes beyond direct interactions, incorporating elements like a retail store experience, as well as all the interaction with staff members across a multitude of departments, channels and services.

Customer experience includes everything in the customer's journey, integrating customer service as one of its components. Meanwhile, customer service focuses solely on the moments when a customer seeks help with a product or service.

How long will it take to get my CX project up and running with SmartSurvey?

On average we have most projects up and running very quickly and customers are sending out CX surveys inside a few days of having access to the platform. For larger projects, leveraging functionality such as multiple languages, multiple domains, the use custom variables, advanced logic or deep integration requirements this naturally adds an additional level of complexity. In most instances this adds no more than a few weeks to a launch times.

Can you build a custom integration for my CX project?

We currently offer integrations with 293 platforms, and we're continually adding more! However, we understand there are countless platforms out there.

If you require an integration that we do not currently support, our team is happy to explore developing a custom connector tailored to your specific needs.

To facilitate this process, please provide the URL of the platform you'd like us to integrate with, along with a description of your use case.

For example, you might request an integration with your CRM where a survey is triggered whenever a contact's lifecycle status updates to customer, or you might want an integration where NPS detractors automatically generate a ticket in your help desk, incorporating the survey response into the ticket.

A graphic showing NPS results in SmartSurvey.

Want to learn more?
Book your CX demo today!

Chat with one of our friendly UK team about your project. We'll be happy to show you round the platform, explore its advanced functionality and show you how it can solve your CX challenges.

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Rated 4.7/5 by Capterra and Software Advice