Get up to speed with the latest insights and news from SmartSurvey.
Many new products fail due to a lack of preparation prior to launch. We investigate how to avoid this and maximize your success by using surveys for concept testing.
Everyone wants to be happier at work and there’s lots of benefits of a happier workforce for employers too. We explore how to achieve this through activities including surveys.
While keeping your survey clear and concise is important for any respondent audiences, it’s even more vital for skim readers. We offer tips on making your survey more appealing to skim readers.
Your customer experience is one of the most important areas for your business, including how you close the loop on feedback. Read on to discover more about why this matters to your business.
The quality of education we receive is a major determinant in what we achieve in life, with student feedback crucial to maintaining these standards. We explore how student voice surveys can help.
While many organizations recognize the benefits of employee engagement, fewer are clear about the vital role that their leaders must play in this process. We explore this and the role of surveys.
Good customer feedback is the key to helping organizations shape experiences that will keep customers coming back for more. We show how Likert scale survey questions can help you on this journey.
Customer experience and user experience are among today’s most popular business concepts. We reveal how understanding the differences between them is vital to make the improvements you need.
From the bias of those creating your survey, to the preconceived opinions of those taking it. There’s probably a lot more types of bias than you might realize. So, we help investigate them for you.
No matter what type of event you’re looking to run there’s lots to think about in terms of planning. So, the more information you can get upfront the better. We explore how event surveys help.
For any organization that wants to succeed, gaining employee trust, so that everyone pulls in the same direction is vital in determining their future success. See how ongoing survey feedback helps.
When it comes to improving your service delivery, your ticket management system is crucial. So, you need it to be performing as well as it can be. We show how ongoing survey feedback can help this.
QR code surveys are growing more popular, as they extend the use case options for survey distribution, helping you to reach more respondents. We show why it’s a great survey distribution alternative.
The need to better understand your patients’ experiences and their satisfaction has never been more crucial. Get your feedback activity on track with our patient satisfaction survey questions.
With the peak school summer holiday season fast approaching, it’s essential to be collecting feedback from your customers, so you can ensure you’re delivering everything you can for them.
While staff evaluation is a commonly used business approach to assess employee performance, employer evaluation is equally valuable, but less commonly used. We show how it can benefit your business.
While many businesses can successfully build a product range and nurture a core customer group; taking their business to the next level can be more challenging. That’s where business metrics can help.
With 30% of people already filling out surveys using a smartphone and that figure only set to grow further, creating a mobile first survey is now a necessity, rather than a nice to have.
If you’re to retain and attract new customers, you need to be able to identify and resolve customer pain points. We show you how.
Given that just 24% of staff believe that their organization cares about their wellbeing, the need to better address mental health and wellness at work has never been more vital.
For many CX-focused organizations, the customer satisfaction survey is the go to tool for gaging customer sentiment. We explore how to maximize value from this survey type.
As the modern-day workforce continues to get more complex and remote, the need to track and monitor your staff engagement levels has never been more important.
Whatever move you’re looking to take, there is always an element of risk in product development, which is why the product research stage is so important.
It can be overwhelming trying to choose between a wide array of survey question types each with their own strengths and uses. So, we explore some options for you.
Customer-centricity is all about putting your customers first. We investigate why it’s so important for your business and how to develop a customer-centric strategy.
Survey accessibility is important for any age group, but even more so for the older demographic. We explore the key considerations when surveying this age group.