Patient Satisfaction Surveys

Do you know how happy your patients are? We can help you find out.
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Patient Satisfaction Surveys

A survey platform for everyone

From small clinics to large healthcare trusts, medical professionals and practice managers are trusting our platform to capture and act on patient feedback every day.


Quickly build surveys patients want to engage with

The SmartSurvey platform provides a powerful collection of design features to help you quickly and easily capture patient feedback and measure satisfaction levels. All plans offer unlimited surveys, a selection of templates and a range of flexible question types.

For more demanding needs, paid plans include survey logic and even more advanced question types. Enterprise plans add powerful dashboards and custom variable options.


Reach your patients on- and offline

All plans provide unique links for easy sharing and tracking of your surveys, or for embedding onto your website.

Business plans and above provide even more flexibility, with the option to send and track surveys using our dedicated email distribution tool. Enterprise plans further extend your options with the ability to distribute surveys by SMS or to use offline survey capture and kiosk modes.


Get more actionable insights

SmartSurvey provides the tools you need to reveal the most important patient feedback. All our plans let you see responses in real-time, and provide a visual summary so you can quickly make sense of your survey data.

Paid plans add even more powerful reporting and analysis, including the ability to create, save and share bespoke reports such as customized charts, word clouds and filtering. Business plans and above allow automated report scheduling, raw and summary data, and cross tab exports.

Measuring patient satisfaction with surveys

Patient satisfaction surveys are gaining in importance and should be at the heart of any healthcare provision. It’s valuable to get a holistic view of what patients really think about the care and treatment they receive. The simple insights healthcare surveys provide lead to smarter decisions on how to improve healthcare, patient happiness and even the job satisfaction of your doctors and nurses.

What makes your patients happy? Could appointment waiting times be improved? Is the waiting room comfortable? How likely are your patients to recommend your service to friends and family if they needed similar care or treatment? A short survey taken in private (or anonymously) can quickly reveal a wealth of information on every area of your patients’ experience.

Popular questionnaire topics

  • Quality of treatment received
  • Hospital, practice and GP surgery facilities
  • Appointment booking, procedures and waiting times
  • Interactions with staff
  • Level of communication between patients and providers
  • Health and safety
  • Level of support for outpatients
  • Accessibility of facilities

Improve patient-provider collaboration

Measuring patient satisfaction through surveys is a very effective way of enabling the patient/provider collaboration needed to ensure quality healthcare. Identify, address and improve every aspect of the healthcare you provide.

Creating patient satisfaction surveys

Creating and distributing patient satisfaction surveys should be cost effective, quick and efficient. Neither the conducting or taking of the survey should be a hassle.

Creating online surveys means you can design and publish them instantaneously, get results in real-time, and collect and analyze results in one place. Most importantly, there’s no manual data input to contend with.

Are you part of the NHS? If so, you’ll be eligible for a not-for-profit discount.

Word cloud featuring words related to surveys.

Reveal hidden insights with text analysis

When you survey your patients be sure to add in a free text comment box so your respondents can leave their thoughts and opinions. With text analysis you can quickly see recurrent themes from open ended responses and use these to inspire some brilliant changes and improvements to the healthcare you provide.

Start quickly with a template

Use our editable Patient Satisfaction survey template to get your survey up and running in minutes.

More survey design advice

How are we different?

We will help you collect the information you need quickly and easily. Trust us to safeguard your data and provide the support you need, when you need it.

UK based

Your data will be stored and processed here in the UK for your peace of mind.

Fanatical support

We pride ourselves on going above and beyond for our customers, providing expert advice and support whenever you need it.

You're in safe hands

Our secure platform and robust data protection measures ensure your data is safe and secure with us. We are ISO27001 and Cyber Essentials Plus certified.

We're human

We understand the importance of personal interaction, which is why we offer a human touch alongside our cutting-edge technology.

Accessibility matters

We're committed to making our surveys accessible to everyone, with a range of features to support those with disabilities.

Unlimited responses

With no limits on the number of responses you can collect, you can be sure your survey will reach as many people as possible without it being cost prohibitive.

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You're in safe hands

Don’t just take our word for it

Trusted by leading companies and brands worldwide.
Over 500,000 users have registered to use SmartSurvey.
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Thanks to SmartSurvey, our communication strategy is making us stand out from the crowd. By using SMS, asking the right questions and acting on results, IKEA is one step ahead of the competition.

Alastair, IKEA
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We couldn't be happier with SmartSurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.

Martin, uSwitch
Multi-award winning survey software
Crozdesk: Trusted Vendor 2024 award.Crozdesk: Happiest Users 2024 award.G2 High Performer EMEA Spring 2024 award.G2 Small Business High Performer UK Spring 2024 award.Capterra Best Value 2021 award.Capterra Best Ease of Use 2021 award.Software Advice Most Recommended 2021 award.Software Advice Best Customer Support 2021 award.

Get in touch

We will help you collect the information you need quickly and easily. Trust us to safeguard your data and provide the support you need, when you need it.
UK-based and secure

We are ISO27001 certified, registered under the Data Protection Act and fully compliant with EU Privacy Laws.

Dedicated support

Access to a knowledgeable account manager for personal assistance for when you most need it.

Flexible to suit your needs

Our friendly design team is on hand to assist with any bespoke design and custom development requests.

We'll go that extra step

We succeed if you succeed. Our goal is to help you carry out effective research and we’re here to help you achieve that.

Find out how we can help

Get started and create your first survey

If you would like more information then please get in touch.

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