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Rated 4.8/5 based on over 500,000 happy users

Engage with the Public the Smart Way

Everything you need to manage your consultations and maximize citizen engagement.

Screenshots showing a consultation email invite and completion message.

Trusted by 500,000+ happy customers

Norfolk County Council logo.
Ofsted logo.
Gov.UK logo.
Barnsley Council logo.
Hertfordshire Council logo.
NHS England logo.
Bristol City Council logo.

Your citizen engagement platform

Running effective consultations can be a complex and time-consuming process. SmartCE is a simple, powerful, and cost-effective tool. It’s easy for your participants to find the consultations that matter to them, and easy for you to create and manage your consultation program.

Create your consultations

All the tools you need to create engaging consultations

Each consultation can be created with a summary, background, and uploaded Supporting documentation like plans, reports, or maps.

A powerful survey builder

To create the surveys which your consultations will use to gather feedback, you’ll be using SmartSurvey’s powerful, flexible, and Intuitive survey tool.

Full branding control

We’ll work with you to ensure your branding is reflected in your portal, consultations, and surveys, for a consistent experience.

Image showing a variety of cunsultations surveys of different devices.
Image showing a consultation email invite.

Share your consultations

One consultation can serve multiple communities

You can distribute each consultation via an email tool, weblinks, social, In-person and offline. Responses gathered onpaper can be entered by researchers. Multiple Languages arealso supported in the same consultation.

Responsive and accessible for the best public engagement

Every part of SmartCE is responsive so it can be accessed on any device: desktop, mobile, or tablet. A high level of accessibility helps people with disabilities respond to your consultations, allowing you to reach all sections of the community.

Analyze your results

Real-time dashboards

See everything in one place, the way you like. You have complete control and the ability to customize charts, layouts, and more.

Filter reports and responses

Create filtered consultation reports based on a wide range of variables, including participant data, question responses and more. Save reports as templates for future use.

Export data

Export your data into industry-standard formats for external processing or analysis. Export or print reports directly from
the platform.

Sentiment and text analysis

Easily identify, interpret, and categorize key issues from free text responses with the Text Analysis feature.

Screenshot showing a citixen engagement dashboard in SmartCE
SmartCE results graphics

You said, we did!

Publish your findings and outcomes to the community.

Each consultation is set up with a content field for publishing the results of the consultation, and an expected date of results can
be set.

Results in the same place as the consultation

The integrated results means your communities can easily find consultation results using the same link they used to give feedback.

Participant registration

Participants can register their interest in being notified of consultation results and taking part in future consultations.

Non-linear surveys

A non-linear survey designed with an accordion layout enhances user experience by allowing respondents to preview and select which sections to complete.

This flexible format reduces overwhelm and encourages more thoughtful responses by letting participants focus on areas of interest, making the survey both engaging and efficient.

Screenshots of two non-linear SmartCE surveys.

Total peace of mind

SmartCE is built with security in mind, so your participants can have complete confidence that their data will be safe and secure.
EU & UK GDPR Compliant logo.
ISO 27001 logo.
G-Cloud logo.
ICO logo.
PCI DSS compliant logo.
Cyber Essentials Plus logo.
NHS Data Security and Protection Toolkit logo.
FSQS Registered logo.

You’re in great company

From individuals to worldwide brands, more than 500,000 people have used SmartSurvey to answer over 1 billion questions.
NHS Great Ormond Street logo.
ONS logo.
Glasgow City Council logo.
Welsh Government logo.
Devon County Council logo.
Swindon Borough Council logo.
NHS Guy's & St Thomas' logo.
Brighton & Hove City Council logo.
Cabinet Office logo.
Department for Work & Pensions logo.
Ministry of Justice logo.
Home Office logo.
A graphic showing NPS results in SmartSurvey.

Want to learn more?
Book your SmartCE demo today!

Chat with one of our friendly UK team about your project.
We'll be happy to show you around the platform, explore its advanced functionality and demonstrate how it can support your citizen engagement goals.

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Rated 4.8/5 based on over 500,000 happy users