Helping You Succeed

SmartSurvey isn't just about technical features. When you succeed, we succeed, so we're committed to give you what you need to make sure your projects go brilliantly.
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Let us get you started

Getting started with new software can sometimes be daunting, so we can help you by taking you through the process of sending out your first survey together, with one of our friendly and knowledgeable customer success managers guiding you through every step of the process.

Survey training from our experts

Whether it's general guidance on how to use SmartSurvey, or how to implement advanced and complex techniques or solutions, we can put together a remote survey training program that suits you and your needs.

Account managers for your success

All our enterprise clients get access to a named account manager as their point of contact for queries, support, and managed services. Every manager is an experienced user and can call on our network of internal support resources to deal with any issue.

Support when you need it, fast

Our survey support is class-leading, with an expert, multi-line team able to identify and advise on any issue. Get help over the phone, or via our internal ticketing system. Responses are fast and we resolve 70% of tickets at the first contact, and 90% within 24 hours.

Help guides for all features

Our enormous survey help knowledge base is filled with over 200 helpful and useful articles about how to create surveys, distribute them, make and share reports, access advanced features, maximize accessibility and more. We're constantly adding new guides, often in response to a need identified for a specific use case.

Get insight and best practice tips from our Blog

Our blog takes a step away from the technical detail and instead is there to give tips, ideas, and best practices around the wider subject of online surveys and their applications. Regularly updated, it's a great resource, regardless of your level of expertise.

Explore our paid plans to unleash the full potential of SmartSurvey

Our survey software is user friendly yet packed full of advanced features. Find out how our platform can deliver the results you need.


Get started with all the tools you need to quickly create great looking surveys and start collecting feedback.
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Access our most advanced tools, features and integrations to power your feedback activities and drive change.
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Get started with the most powerful & secure enterprise survey software

Access advanced tools, collaboration features, top-tier security, and seamless automation with SmartSurvey's Enterprise plan. Trusted by leading brands.
14-day free trial  •  Cancel anytime  •  No credit card required  •  need a demo?

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