Volunteer Satisfaction Survey Template

This Volunteer Satisfaction Survey template is designed to gather feedback from volunteers who have dedicated their time and effort to the not for profit organization.

The survey is divided into four sections, the survey includes questions about the volunteer experience, activities, communication and training, and overall satisfaction. Respondents will be asked to rate their satisfaction level, provide feedback on the impact of their work, and suggest improvements.

By completing this survey, volunteers can help us understand their needs and preferences, and make positive changes to enhance their volunteering experience.

Number of Questions
15
Time to complete:
5 minutes
Categories:

Volunteer satisfaction survey questions in this example

1. How long have you been volunteering with us?

The answer should be a single choice:

  1. Less than 3 months
  2. 3-6 months
  3. 6-12 months
  4. More than 12 months

2. How did you hear about our volunteer program?

The answer should be a single choice:

  1. Social media
  2. Word of mouth
  3. Website

3. How satisfied are you with the volunteer experience provided by our not for profit organization?

The answer should be a single choice:

  1. Very satisfied
  2. Somewhat satisfied
  3. Neutral
  4. Somewhat dissatisfied
  5. Very dissatisfied

4. How would you rate the overall support provided to you by our not for profit organization?

The answer should be a single choice:

  1. Excellent
  2. Good
  3. Average
  4. Poor
  5. Very poor

5. Do you feel that your volunteer work is making a meaningful impact?

The answer should be a single choice:

  1. Yes, definitely
  2. Somewhat
  3. Neutral
  4. Not really
  5. Not at all

6. How often do you volunteer with our not for profit organization?

The answer should be a single choice:

  1. Once a week
  2. Twice a month
  3. Once a month
  4. Occasionally

7. What type of volunteer work have you participated in?

The answer should be a single choice:

  1. Fundraising
  2. Event planning
  3. Administrative tasks
  4. Direct service (e.g., mentoring, tutoring)

8. How challenging do you find the volunteer work you do with our not for profit organization?

The answer should be a single choice:

  1. Very challenging
  2. Somewhat challenging
  3. Neutral
  4. Not very challenging
  5. Not at all challenging

9. Are you satisfied with the volunteer opportunities provided by our not for profit organization?

The answer should be a single choice:

  1. Very satisfied
  2. Somewhat satisfied
  3. Neutral
  4. Somewhat dissatisfied
  5. Very dissatisfied

10. Have you received adequate training and orientation for your volunteer role?

The answer should be a single choice:

  1. Yes, definitely
  2. Somewhat
  3. Neutral
  4. Not really
  5. Not at all

11. Do you feel that you receive clear and timely communication from our not for profit organization?

The answer should be a single choice:

  1. Yes, always
  2. Sometimes
  3. Neutral
  4. Rarely
  5. Never

12. Do you feel that your feedback is taken into account by our not for profit organization?

The answer should be a single choice:

  1. Yes, always
  2. Sometimes
  3. Neutral
  4. Rarely
  5. Never

13. How likely are you to recommend our volunteer program to a friend or colleague?

The answer should be a single choice:

  1. Very likely
  2. Somewhat likely
  3. Neutral
  4. Somewhat unlikely
  5. Very unlikely

14. How likely are you to continue volunteering with our not for profit organization in the future?

The answer should be a single choice:

  1. Very likely
  2. Somewhat likely
  3. Neutral
  4. Somewhat unlikely
  5. Very unlikely

15. Is there anything else you would like to share about your volunteer experience with our not for profit organization?

The answer should be a multi line text input.

Need inspiration?

For more ideas for your next questionnaire, see our list of volunteer survey questions. Covering volunteer satisfaction and motivation, skills and training, communication and support, impact assessment, and future engagement, you're sure to find ideas to use or adapt.

Get started and create your first survey

If you would like more information then please get in touch.