Damian Pickett

Product Marketing Manager

Damian sits at the sweet spot between product and customer - making sure SmartSurvey’s features don’t just work well, but land well too. With a background in digital marketing and a knack for clear communication, he helps users understand exactly how our tools can make their lives easier. He’s all about clarity, value, and keeping feedback at the heart of every message.

Damian Pickett

’s posts

Blog

Best Customer Experience Management Software in 2026
June 25, 2026
Best Customer Experience Management Software in 2026

Customer experience software is a stack, not a single tool. We compare the best platform for each job, from feedback management to support, reputation and analytics.

Top 8 Alternatives to SurveyMonkey in 2026: better, cheaper and more flexible
June 23, 2026
Top 8 Alternatives to SurveyMonkey in 2026: better, cheaper and more flexible

SurveyMonkey is one of the most well-known survey platforms and is no doubt an excellent choice, but are there better and cheaper alternatives out there?

The feedback blind spot: surveys are only telling you part of the customer story
February 5, 2026
The feedback blind spot: surveys are only telling you part of the customer story

93% of consumers read reviews before buying, but most CX teams rely on surveys alone. Learn why the gap between survey data and public reviews is the biggest blind spot in your feedback program.