SMS Surveys

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Send Surveys by SMS

Send your survey by SMS and instantly reach your target audience, wherever they are.
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SMS Surveys for Improved Engagement

Together with SmartSurvey, SMS Surveys can help you achieve increased response rates and improved customer engagement.

  • Deliver brand consistency by combining SMS with other channels
  • Use text messages to reach your audience anywhere, at any time
  • Try mobile friendly themes compatible across multiple platforms
  • Send SMS invitations in bulk with status tracking and follow-ups
  • Easily manage contact lists with open rates, views and opt-outs

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Benefits of SMS surveys

Creating an SMS based survey is easy. Our SMS Survey tool allows you to target users on the move and send bulk SMS survey invitations. Your respondents will be taken to a mobile responsive survey, which automatically configures to your respondent’s smartphone or tablet.

Easy to use

Simply send a link directly to your target audience’s phone to complete the survey.

Increase customer engagement

Respondents treat SMS with higher priority than email, increasing response rate.

Wide reach

SMS has huge reach, meaning you’ll reach a wider audience than Email alone.


SMS shows quick time to response, making it ideal for time sensitive feedback.


Your users can answer on the go and where it suits them.

Personalized experience

Send SMS based surveys using personalized text messages tailored to meet respondents needs.

Quick analysis

All SmartSurvey data is collected in real time and results can be analyzed instantly.

Great value

SMS messaging is cheaper than you think, producing a great return on investment.

Using SMS is quick and easy

Streamline your survey distribution process with these simple steps:

  • Compile your list of contacts and paste directly into the SMS contact list
  • Select your survey and choose a “From Name” to create an SMS invitation
  • Click send and SmartSurvey will automatically distribute and track your invitation
  • Respondents need only click the link inside to launch the survey on their device
  • As soon as their response is submitted you’ll be able to view the results live
  • For those who don’t respond, you can schedule and send targeted reminders

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Need more information?

To discuss SMS based surveys in greater detail please get in touch with our friendly Support Team.

How are we different?

We will help you collect the information you need quickly and easily. Trust us to safeguard your data and provide the support you need, when you need it.

UK based

Your data will be stored and processed here in the UK for your peace of mind.

Fanatical support

We pride ourselves on going above and beyond for our customers, providing expert advice and support whenever you need it.

You're in safe hands

Our secure platform and robust data protection measures ensure your data is safe and secure with us. We are ISO27001 and Cyber Essentials Plus certified.

We're human

We understand the importance of personal interaction, which is why we offer a human touch alongside our cutting-edge technology.

Accessibility matters

We're committed to making our surveys accessible to everyone, with a range of features to support those with disabilities.

Unlimited responses

With no limits on the number of responses you can collect, you can be sure your survey will reach as many people as possible without it being cost prohibitive.

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You're in safe hands

Don’t just take our word for it

Trusted by leading companies and brands worldwide.
Over 500,000 users have registered to use SmartSurvey.
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Thanks to SmartSurvey, our communication strategy is making us stand out from the crowd. By using SMS, asking the right questions and acting on results, IKEA is one step ahead of the competition.

Alastair, IKEA
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We couldn't be happier with SmartSurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.

Martin, uSwitch
Multi-award winning survey software
Crozdesk: Trusted Vendor 2024 award.Crozdesk: Happiest Users 2024 award.G2 High Performer EMEA Spring 2024 award.G2 Small Business High Performer UK Spring 2024 award.Capterra Best Value 2021 award.Capterra Best Ease of Use 2021 award.Software Advice Most Recommended 2021 award.Software Advice Best Customer Support 2021 award.

Get in touch

We will help you collect the information you need quickly and easily. Trust us to safeguard your data and provide the support you need, when you need it.
UK-based and secure

We are ISO27001 certified, registered under the Data Protection Act and fully compliant with EU Privacy Laws.

Dedicated support

Access to a knowledgeable account manager for personal assistance for when you most need it.

Flexible to suit your needs

Our friendly design team is on hand to assist with any bespoke design and custom development requests.

We'll go that extra step

We succeed if you succeed. Our goal is to help you carry out effective research and we’re here to help you achieve that.

Find out how we can help

Get started and create your first survey

If you would like more information then please get in touch.

Elevate your survey game.
Discover the power of our cutting-edge survey software with a personalized demo!