Metropolitan Police

The Metropolitan Police streamlined its community outreach surveys to meet community policing needs.

What were the challenges you were experiencing before you started using SmartSurvey?

We started using SmartSurvey because it was difficult to set policing priorities for our communities in line with what those communities wanted, and we needed to be able to reach out and get real responses to real questions. SmartSurvey allowed us to do that easily, affordably and securely.

Why did you choose SmartSurvey over other competing online survey products?

We researched the available options extensively and found that SmartSurvey’s pricing, customer service, backup and flexibility offered the most suitable solution for our community outreach surveys.

What was the result that came from using SmartSurvey and what difference or impact has it made or will it make?

As a result of using SmartSurvey, our policing priorities are now in line with community needs and not the individual agendas of our ward panel members.

Would you recommend SmartSurvey to your peers and colleagues?

Absolutely. In fact, I already have!

Metropolitan Police
Public Services
Number of employees:


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